Frequently Answered Questions (FAQs)

1. Where are you located?

We're located in Melbourne, Victoria.

2. Can I pick up the item to save shipping cost?

Unfortunately no! Our products are dispatched through different warehouses which are not open to general public for safety reasons.

3. What is your shipping timeframe?

Shipping timeframes are tentative and change depending on various reasons. For current shipping and delivery timeframes, visit our Shipping & Delivery page.

4. What is your return policy?

You can read through our warranty and returns policy here.

5. Where can I track my order?

You can track the parcels on the below links with the tracking number provided to you via email or sms when the items were dispatched. Please ensure you check the junk / spam folders for any emails that might have landed over there.

For parcels sent via ARAMEX, you can track it on ARAMEX website

For parcels sent via Hunter Express, you can track it on Hunter Express website

For parcels sent via Allied Express, you can track it on Allied Express website

For parcels sent via TOLL, you can track it on MYTOLL Website

For parcels sent via Australia Post, you can track it on AUSPOST website

6. Why did I received only a part of my order?

This is the most common question we receive. Since majority of items are flat pack they are shipped in multiple packages. Though we hand over all the packages at the same time to the couriers / post, they tend to get separated in the depot and then depending how the items are sorted at the depot these parcels move ahead for their destination resulting it multiple deliveries at different times. Please note that this is not something we control and are responsible for. Similarly if you order multiple items in your order, they may be sent via different couriers and again in multiple packages which may be delivered by the couriers over a period of days. If you have received all the packages in your order and there are items are missing from them (such as assembly hardware), please follow the process of warranty claim mentioned on the Warranty & Return Page.