Payments, Shipping & Delivery

    Payments:

    • We accept a variety of payments such as debit cards, credit cards, paypal and bank deposits. We also offer a 3% discount if you chose to pay via bank deposits. Please contact us via online chat if you'd like to claim this discount.
    • Transactions made on our website might come on your account as "SP LIFESTYLZ.COM.AU"
    • We do not store any of your card details.

    Chargeback fee:

    • If you do not recognise the transaction, do not raise a chargeback with your financial institution. Rather please contact us first as in most cases transactions are genuine and the customer has forgotten about from where the item was purchased.
    • Should you raise a chargeback which is not reversable, a 25$ chargeback fee will have to be paid by the customer including the item amount as the item amount is generally refunded within 3-5 business days to the customer and as a business we are charged $25 chargeback fee.

    Shipping fee & Pick up: 

    • As our items are dispatched through distribution centers, we do not offer any pick up services.
    • Shipping fees depend on 3 factors, the item, your post code and suburb. A shipping calculator is available on the product page to calculate the shipping cost to your location.
    • A Shipping Calculator is available on the product page that calculates the shipping for that product. Alternatively, you can add all your products to the cart and calculate the shipping cost with the calculator available on the shopping cart.

    Order Processing & Dispatch:

    • Within 2 to 3 business days

    Delivery timeframes below are approximates only and not guaranteed. Items can be delivered before and after the timeframes mentioned.

    • For customers in Vic, items will be delivered within 8-13 business days
    • For customers in NSW, ACT, SA and TAS items will be delivered within 10-15 business days
    • For customers in QLD, NT and WA items will be delivered within 12-21 business days

    Notes:

    • Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 2 - 3 business days after receipt of payment).
    • We do not offer any guaranteed delivery date service.
    • At times, due to issues such as natural disasters or other logistic issues the  delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.
    • Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. If your order has multiple packages, you may receive the packages at different intervals. You will be sent multiple tracking numbers if this is the case.
    • *Delivery to remote areas may take a little longer than the above specified time frame.
    • Items purchased come with delivery guarantee. Meaning that if items are loss or damaged in transit, LifeStylz will take care of it by either shipping a new product or sending a replacement for the damaged part (if available).

    Our delivery partners:

    • We ship domestically within Australia and World-wide using various shipping agencies which include Australia Post, Fastway, Couriers Please, Hunter Express, Allied Express, Toll IPEC, Northline, Direct Couriers & other services. The choice of courier is selected by the system when we process your order and will depend on several factors including the location of the shipping address, size of parcel and the items included in your order.
    • Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
    • Some shipping companies (except Australia Post) may charge you re-delivery fees if you are not available to receive the parcel. In such cases, we shall send the item with an Authority to Leave at the front or back door of your unit or house. At purchase, if you do not want the item to be sent with an ATL, please contact us. Please note that: If there is NO AUTHORITY TO LEAVE, WE SHALL NOT BE LIABLE FOR ANY RE-DELIVERY FEES nor upon providing AUTHORITY TO LEAVE WE ARE LIABLE FOR LOSS OF ITEM ONCE LEFT OUTSIDE YOUR HOUSE, UNIT OR APARTMENT.
    • If your delivery address corresponds to a unit above ground floor, couriers may not delivery the same upstairs. It is your responsibility to carry it from the ground floor to your unit.

    By purchasing from our website, you agree to have read and abide by the terms and conditions mentioned under shipping & delivery and on returns page.

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